FAQ
Managed IT Services FAQ
Our managed IT services FAQ gives straight answers to the questions business owners ask most about plans, pricing and switching providers.
Questions and answers
Managed IT services FAQ
What is a managed IT service provider (MSP)?
A managed service provider is an outside company that runs your IT for a predictable monthly fee. Fasthuma IT monitors your devices 24/7, installs updates, manages anti-virus, answers support requests and documents your systems.
How much do managed IT services cost?
Workstations are $125 a month on Flame, $150 on Blaze and $175 on Inferno. Physical servers are $250, virtual servers $125, NAS units $250 and network appliances $150 per month on every plan. Use the pricing calculator to estimate your monthly cost.
What is included in every plan?
Every plan includes 24/7 remote monitoring, unlimited remote support, patch management and managed anti-virus on workstations, servers and virtual machines.
What do Blaze and Inferno add?
Blaze adds Wazuh SIEM security monitoring on every managed device. Inferno adds Microsoft 365 Business Premium licensing on every managed workstation, on top of everything in Blaze.
Is remote support really unlimited?
Yes. Your team can contact us as often as they need for issues on managed devices. On-site visits and new projects are billed separately.
What are your support hours?
The help desk is staffed Monday to Friday, 9 AM to 5 PM Pacific. Monitoring runs 24/7, and you can open tickets any time in our customer portal.
Which areas do you serve?
We are based in Fremont, CA and serve businesses across the San Francisco Bay Area, including the East Bay, the South Bay and San Jose, the Peninsula and San Francisco. Remote support works anywhere.
How long does it take to switch from our current IT provider?
Onboarding time depends on the size of your business, and we give you a schedule before we start. We assess your systems, install our tools, document everything and coordinate the handover with your current provider so nothing is dropped.
Do we need to sign a long contract?
We propose a 12-month agreement, then month to month. All terms are written into your agreement before you sign. See contract terms.
What is the difference between managed IT and IT consulting?
Managed IT is ongoing care for a monthly fee. IT consulting is project or hourly work, such as a new network or server migration. Our consulting team is at it.fasthuma.com.
Do you work with Macs?
Yes. We support Windows and macOS computers, along with the servers, NAS units and network equipment your business uses.
How do I get started?
Book a free consultation online or call 510-371-9468. We will talk through your needs and recommend a plan.
Ready when you are
Still have a question?
Call us at 510-371-9468 or book a free consultation. We are happy to talk it through, even if you are not ready to switch.
